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The Financial Conduct Authority is the independent watchdog that regulates financial services.
The North East Mortgage Centre is a trading style of “Steel River Financial Ltd” which is Authorised and regulated by the Financial Conduct Authority 781149
The FCA does not regulate BTL mortgage sales unless the home is to be used by the borrower or a member of his immediate family. This will also mean that you will not be able to take your complaint to the Financial Ombudsman Service. In addition you will not be able to seek redress from the Financial Services Compensation Scheme.
We offer a comprehensive range of mortgages from across the market, however we do not offer deals that you can only obtain by going direct to a Lender.
We will advise and make a recommendation for you after we have assessed your needs and you have provided any requested supporting documentation.
There will be a fee for mortgage advice, the precise amount will depend on the mortgage loan amount and is only payable on completion of the proposed mortgage. For example, a mortgage of £75,000.00 would mean a fee of £695.00, or a mortgage over £250,100.00 would mean a fee of £395.00.
If you wish to register a complaint please contact us in writing at:
The North East Mortgage Centre
Suite 20
The Springboard Centre
Ellerbeck Way
Stokesley
TS9 5JZ
By telephone: 01642 715 353
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Mortgage advising and arranging is covered up to a maximum limit of £50,000.